SUBMAIL OMC 运营保障机制

赛邮运维中心，由一支 20 人的运营和技术专家组成。

他们通过平台服务监控+机器集群监控+人工风控系统+在线支持系统，保障 SUBMAIL 平台的运营稳定与高效、及时解决潜在风险与用户问题、提高用户使用体验与发送效果、对平台进行持续的改进优化与升级迭代。

SUBMAIL OMC (operation and maintenance center) consists of a team of 20 operation and technical experts.

Through platform service monitoring + machine cluster monitoring + manual risk control system + online support system, they ensure the stable and efficient operation of the SUBMAIL platform, solve potential risks and user problems in a timely manner, improve user experience and delivery effects, and continuously improve the platform.

平台服务监控 Platform Monitoring

实时监控和诊断分布式系统以及服务状态情况，优化云通信运行效率和短信/邮件等产品通道运行状态。

Monitor and diagnose distributed systems and service status in real time, optimize cloud communication operation efficiency and product channel operation status such as SMS/email.

机器集群监控 Machine Monitoring

实时监控服务器的运转参数和状态，基于你的发送量，可动态调整发送服务器的数量。

Monitor the operating parameters and status of the server in real time, and dynamically adjust the number of sending servers based on your sending volume.

人工风控系统 Risk-control system

分秒级审核用户认证、内容模板，帮助用户优化内容、解答问题，提高使用上的效率和效果。

Review user authentication and content templates in seconds, help users optimize content, answer questions, and improve the efficiency and effect of use.

在线支持系统 Support system

通过位于控制台右下角的悬浮式对话按钮，解决用户提交的工单，并可与用户进行一对一的实时对话。

Through the floating chat button in the low right corner of the console, solve the work order submitted by the user and have a one-on-one real-time chat.